How We Handle Your Order
Shipping and Delivery - Orders ship within 24 hours, with customer receipt in approximately 5 business days from the time it ships via UPS regular ground. At this time we do not ship to PO Boxes. Additional shipping changes will occur to Alaska, Hawaii and APO/FPO.
Free and flat rate shipping cost applies to blank orders only. Rush delivery is also available but overnight or express delivery charges will apply. Shipping and Handling charges are non-refundable.
Shipping outside the contiguous 48 States will require an additional charge, and there are also special shipping requirements for shipment to APO addresses. Please call or write a Customer Service Representative at 1-800-205-4048 for further details prior to confirming order.
Your order status If you've placed your order online you will receive an automatic confirmation, which we hope you'll copy. Then, once your order is shipped we will email you with UPS tracking number and/or other appropriate delivery information.
Substitutes We won't substitute colors, sizes or styles without your permission.
Backorders If we're out of stock we'll let you know immediately. But, out of stock items are ordinarily not backordered.
Returns All returns require a prior authorization number and are subject to a 20% restocking fee. Claims for damaged or defective merchandise must be made within 10 days of receipt of the merchandise.
Cancellations and refused orders Cancellations are subject to a 20% restocking fee unless the order was cancelled prior to shipment. Once shipment occurs the Return policy applies. All unclaimed or refused shipments are also subject to a 20% restocking fee, in addition to return freight charges.
Orders will be shipped only upon credit card authorization or open account approval. Teamwear USA accepts Visa, Mastercard and American Express.